Returns Policy

Applies to all purchases made via www.birminghambanners.co.uk

At Birmingham Banners, we are committed to delivering high-quality products and excellent customer service. However, due to the custom nature of our printed items, returns are subject to specific conditions. Please read the following policy carefully.

1. Eligible Returns

We only accept returns for the following reasons:

Print quality issues (e.g. visible defects, misprints)
Incorrect dimensions or product type not matching the order
Incomplete finishing (e.g. missing eyelets, hems, pole pockets)

How to Report an Issue:

Notify us within 24 hours of receiving your order
Send an email to [email protected]
Include your order number in the subject line
Attach photos taken from a distance of 2 metres that clearly show the issue

Returns cannot be processed without photographic evidence. All returns must be reviewed and approved by our team before proceeding.

2. Damaged Packaging at Delivery

If your parcel arrives with visibly damaged packaging, we strongly recommend that you refuse the delivery.

Accepting a visibly damaged parcel implies acceptance of the item in its delivered condition and voids any return claim based on external damage.

3. Return Shipping Costs

If your return is authorised:

You are responsible for return shipping costs
We recommend using a tracked courier service
We are not liable for returns lost or damaged in transit

Initial delivery charges (from us to you) are non-refundable, except in cases of confirmed product defects or errors on our part.

4. Items That Cannot Be Returned

The following items are non-returnable:

Products reported after the 24-hour return window
Items with approved artwork containing layout or spelling errors
Products affected by courier delays, colour variations within acceptable tolerance (10–15%), or subjective dissatisfaction
Custom banners with no manufacturing defect

We reserve the right to reject any return that does not meet the above criteria.

5. Process & Inspection

Once returned items are received and inspected:

If the issue is verified, we will offer a replacement or refund, depending on the nature of the issue and customer preference
If no fault is found, we will return the item to you, and no refund or replacement will be issued

6. Need Assistance?

For any return-related queries, please contact our support team:
📧 [email protected]
📞 [Insert customer service phone number]

Our team aims to respond within 1 working day.

Note: For further information on refunds, cancellations, and shipping, please refer to our Refund Policy, Terms & Conditions, and Delivery Information pages.